FAQs

Ordering a robe is confusing, which option do I choose?
Details that are required from you, please put in notes at checkout:
  • Name you want written on the front
  • White 'Competitor' yes or no (included in price or extra for glitter)
  • Wording you want on the back
  • Colour choice of glitter AND font
  • DATE REQUIRED
The 'Name' option includes your name on the front and 'competitor' in white OR plain back if you prefer.
It is assumed you want “competitor” in white on the back unless otherwise specified.
Any extra words in glitter, including 'competitor' is pretty self-explanatory... count the words! We will not fulfil your order until the correct amount is paid for, so please choose the correct option.
'1 extra word' = Any extra word other than your name. E.g. "Competitor" in glitter or your nickname on the back.
'2 extra words' = Other than your name. E.g. "Team Fitness" in glitter. 
'3 extra words' = Other than your name. E.g. "Professional Bikini Competitor" 
So on & so on....
If you would like more than 3 extra words, please contact me to work out a price for you. 
IF ORDERING WITHIN 2 WEEKS BEFORE YOUR REQUIRED DATE -
Please choose the appropriate wording option with rush fee. Express shipping also highly recommended. 
How much is shipping?
FREE when you spend over $100!
As a small business still, we only ask for the cost of Australia Post parcels.
Small & flat items such as jewellery or singlets: $4.00 Envelope
100g-500g: $8.99 Regular or $11.99 Express
500g-1kg: $11.99 Regular or $14.80 Express
1kg-3kg: $14.80 Regular or $17.50 Express
International Envelope: $7.00
International Parcel < 500g without tracking: $15.00
International Parcel <500g with tracking: $20.00
International Parcel >500g without tracking: $20.00
International Parcel >500g with tracking: $30.00
How long will my order take to arrive?
All PARCELS (not envelopes) will be emailed your tracking number to know when your delivery is expected.
As we are located in Melbourne, Australia - orders to WA or NT have been known to take longer than regular timings. 
Estimated expected time as stated by Australia Post:
Regular Post: 4-10 business days.
Express Post: 1-2 business days. 
Please be aware that custom orders take time to arrange and print before sending out. Express orders will arrive quicker however, are not able to be printed within 2 days. We can not guarantee shipping times, we can and always do go above and beyond for urgent orders however once posted, it is out of our control. 
What is your return/refund policy?
Unfortunately, we do not refund so please check sizing charts and choose/spell custom wording carefully. We will happily organise replacements for faulty products. This does not include change of mind or products damaged after receiving. Follow robe washing instructions (cold hand wash, no detergents), it is your responsibility to take care of it after receiving. 
 I have a team, do you offer a bulk discount?
Yes! All teams ordering more than 4 robes will receive 10% off. Please contact me to arrange team orders or a team discount code to provide for your competitors.
How do I become an ambassador?
We open applications for each new competition season. There will be a link on the "Ambassadors" page (under About Us") if they are open. 
We are preferably looking for loyal, passionate brand advocates. There will be more opportunity for rewards but with higher expectations from ambassadors. This is not a free products for 0 effort gig.