FAQs

Ordering a robe is confusing, which option do I choose?
Details that are required from you, please ensure you have filled out all boxes:
  • Name you want written on the front
  • Wording you want on the back
  • Colour choice of glitter AND font
  • Please include DATE REQUIRED
The 'Name' option includes your name on the front only.
Any words on the back in glitter is pretty self-explanatory... count the words! We will not fulfil your order until the correct amount is paid for, so please choose the correct option.
'2 words in total' = Name on the front AND one word on the back. E.g. "Competitor" in glitter or your nickname on the back.
'3 words in total' = Name on the front AND two words on the back. E.g. "Team Fitness" in glitter on the back. 
So on & so on....
If you would like more than the options on the website, please contact me to work out a price for you. 
IF ORDERING WITHIN 2 WEEKS BEFORE YOUR REQUIRED DATE -
Please choose express shipping. 
How much is shipping?
FREE when you spend over $100!
As a small business, we only ask to cover the cost of Australia Post parcels.
Small & flat items such as jewellery or singlets: $4.00 Envelope
100g-500g: $8.99 Regular or $11.99 Express
500g-1kg: $11.99 Regular or $14.80 Express
1kg-3kg: $14.80 Regular or $17.50 Express
International Envelope: $7.00
International Parcel < 500g without tracking: $15.00
International Parcel <500g with tracking: $20.00
International Parcel >500g without tracking: $20.00
International Parcel >500g with tracking: $30.00
How long will my order take to arrive?
Please be aware that custom orders take time to prepare and print before sending out. Express postage does not speed up the custom process but if you ensure you input your comp date, we will do our very best. We can not guarantee shipping times, we can and always do go above and beyond for urgent orders however once posted, it is out of our control. 
All PARCELS (not envelopes) will be emailed your tracking number to know when your delivery is expected.
As we are located in Melbourne, Australia - orders to WA or NT have been known to take longer than normal. 
Estimated expected time as stated by Australia Post:
Regular Post: 5-10 business days.
Express Post: 1-3 business days. 
What is your return/refund policy?
Unfortunately, we do not refund so please check sizing charts and choose/spell custom wording carefully. We will happily organise replacements for faulty products. This does not include change of mind or products damaged after receiving. Follow robe washing instructions (cold hand wash, no detergents), it is your responsibility to take care of it after receiving. 
 I have a team, do you offer a bulk discount?
Yes! All teams ordering more than 4 robes will receive 10% off. Please contact me to arrange team orders or a team discount code to provide for your competitors.
How do I become an ambassador?
We are always open to applications for each new competition season. There will 
We are looking for loyal, passionate brand advocates that are active in the competition & fitness industry.